Benefits of Technology in Service Delivery.

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  Technology is the practical application of scientific knowledge, most notably in industry. In numerous ways, the world has become a global village as a result of technological advancements. The pandemic that struck has taught us all to value technology in service delivery. Ensure that all of your technological services are easily accessible via mobile devices. Each of us has access to a mobile phone or a computer. Some of the benefits of technology in terms of service delivery include the following:   Rapid response With service automation, it is now incredibly simple to provide prompt responses to clients, who can then take the necessary steps to obtain the services they desire. Chat-bots have simplified service delivery. While the bots are capable of responding to simple inquiries from a client, in more serious cases, the issue is escalated to a human who provides a conclusive response to the customer. Cost containment With increased customer expectations for high-qu...
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Importance of ICT Integration in Education

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It is not about technology in the classroom, but about teaching, when it comes to ICT incorporation in education. Lesson delivery is meaningful because of the teacher's creativity. Integrating ICT aims to increase the standard of teaching and learning while also equipping students with 21st-century skills. Skills for the twenty-first century include:

 1.Skills in learning and innovation

 • Problem solving and critical thinking

 •Innovation and technology

 2.Collaborate Creatively with Others abilities

 •Collaboration and communication

 •Visual illustrated language

 •Literacy in science and numerics

•Cross-disciplinary conceptualization

 3.Knowledge of information, media, and technology

 • Knowledge of information

 • Literacy in the media

 •Literacy in ICT (Information, Communications and Technology).




IMPORTANCE OF INTEGRATING ICT IN EDUCATION

Effectively engage students in deductive reasoning

 • To allow our students to use multiple reasoning methods (inductive, deductive, etc.) while coping with real-life problems.

 Encourage students to make decisions and judgments based on what they have learned.

 • Analyze and assess facts, points, claims, and beliefs effectively.

 • Analyze and weigh in on opposing viewpoints

 • Allow connections between facts and claims by synthesizing and relating them.

 • Draw conclusions based on the knowledge you've gathered.

 • Examine your learning experiences and processes objectively.

 Students' problem-solving abilities should be reawakened.

 • Solve a variety of unfamiliar issues in both traditional and novel forms.

 • Recognize and pose important questions that explain different points of view and contribute to more effective solutions.

School administrators are responsible for facilitating and encouraging progress, as well as assisting the rest of the staff in understanding the goals and constructive ways of reacting to new ways of doing things. Administrators in schools must be able to:

1. Raise funds for requisition of digital tools. They must devise income-generating initiatives that can be carried out in the school. They must know how to handle various people in order to obtain funds. They would need to be in the lead in order to find funds to:

 • Ensure the ICT infrastructure is in place (A room, Electricity, Wiring, Internet).

 • Obtain ICT equipment

 • Provide ICT skills training to their employees, followed by ICT incorporation.

 • Keep the project going.

 2. Foster collaborative efforts. Integrated teamwork on several fronts is critical for students to receive a rigorous, well-rounded education. Collaboration is required among students, between students and teachers, and between parents and educators. The more basic leadership skills are shown, the more opportunities for students to master the critical skills of consensus and cooperation.

 3.Encourage new ideas. In an organisation, effective administrators foster and encourage creativity. In today's ever-increasing competitive climate, creativity is a must for a business or organization to succeed and survive. For an administrator to be successful, he must fulfil his key roles and possess certain characteristics. These are students who can master content while also creating, synthesizing, and analysing knowledge from a broad range of subjects and sources, all while respecting and recognizing different cultures; Imagination, Collaboration and communication and also Cooperation. They display civic responsibility as well as digital literacy.

For students of all ages, virtual resources and open-source software build borderless learning territories that can be accessed at any time and from any place .Students in the twenty-first century study in a global classroom, which isn't always contained within four walls. They are more likely to find information by using mobile phones and computers to access the Internet, or by talking with friends on social networking sites. Teachers who use downloaded videos, zoom lessons, or some other technology-based teaching method are more effective. As a result, primary facilitators who are basically the teachers should think about integrating ICT into their lessons.








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