Benefits of Technology in Service Delivery.

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  Technology is the practical application of scientific knowledge, most notably in industry. In numerous ways, the world has become a global village as a result of technological advancements. The pandemic that struck has taught us all to value technology in service delivery. Ensure that all of your technological services are easily accessible via mobile devices. Each of us has access to a mobile phone or a computer. Some of the benefits of technology in terms of service delivery include the following:   Rapid response With service automation, it is now incredibly simple to provide prompt responses to clients, who can then take the necessary steps to obtain the services they desire. Chat-bots have simplified service delivery. While the bots are capable of responding to simple inquiries from a client, in more serious cases, the issue is escalated to a human who provides a conclusive response to the customer. Cost containment With increased customer expectations for high-qu...

Value of CBC learning


A program that focuses on the various  learning process outcomes (i.e., learner-applicable information, attitudes, and skills) rather than simply on what learners can learn in based of traditionally-defined subject content. I n principle, such a program is learner-centred and can adapt to the evolving needs of students, teachers, and community. aa It means that learning experiences and environments are selected in order for students to develop and apply information, altitudes, and skills to real-life circumstances. Competency-based curricula are usually designed around a collection of cross-curricular and/or subject-specific core competencies.

Competency-based curriculum helps to prepare students for potential by supplying them with expertise and skills in a number of fields of study. They are able to face challenges through a flexible training program tailored to each individual student. In principle, such a program is  adaptable and learner-centred to the evolving needs of students, teachers, and community. The founders of the CBC expect that by the end of the learning process, every student will have learned critical thinking and problem solving skills.

One of the main benefits of CBC education is that it focuses on the advancement of real-world skills and competencies. Programs are designed with the skills needed for a particular job in mind, ensuring that the material is current. As a result, students are well-prepared for the workplace and have specialized knowledge in their fields of interest.

CBC is unique in that it places a greater emphasis on what students learn rather than the amount of time they spend receiving credits in the classroom. This approach allows students to work at their own speed while demonstrating mastery of the competencies needed by their chosen field of study. Students benefit from CBE because of its flexibility, commitment, and affordability.


The following are some of the main features of Kenya's latest competency-based curriculum:

 • Learners have strengthened their ability to understand, manage, and draw on their own competencies and proof of learning.

 • Valuable Information: CBC is organized and planned to meet current needs, and graduates are more likely to find jobs following graduation.

 • Increased Productivity: A competency-based method boosts collaboration and constructive criticism.

 • Individualized Guidance: Students receive personalized help and support from their mentors or coaches, who offer programs that are tailored to their skill.

• Engaging: One of the most critical benefits of Competency-Based Curriculum is increased student participation.

• Self-paced: Instead of focusing on the journey, the Competency-Based Curriculum focuses on the end result.

• Customer satisfaction: Employees who have been educated using a competency-based methodology have a higher level of satisfaction.

• Practical Experience: CBC competencies, unlike conventional degrees, place a strong emphasis on the skills that employers are looking for.

• A better understanding of learning outcomes around the university

• Job Retention: Employers' understanding of graduates' skills and learning accomplishments has increased.

 Choosing to introduce the CBC in Kenya was one of the best decisions the KICD has ever made. However, there is still work to be done to ensure that all of the relevant requirements are met. Learning opportunities should be available at all levels and in all schools throughout the country, as well as proper teacher preparation so that they can offer their best. Because of the individual attention that each learner is expected to receive for effectiveness, more teachers are needed to counter the teacher to learner ratio. The actual pupil-to-teacher ratio in Kenya's public primary schools is 56:1, compared to a recommended PTR of 40:1. In public secondary schools, the student-teacher ratio (STR) is 41.1. In public primary schools, there are 39,913 vacancies, and in high schools, there are 47,576 vacancies. As a consequence, further work is needed.


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